Returns / Exchanges / Refunds
We want all our customers to be happy with their purchases and understand that sometimes things may not fit quite right when they are received or you may change your mind. If this is the case, please bring the products back to the uniform shop within 30 days and the staff will be happy to exchange the product for the correct size or give you a refund.
For schools or businesses, which do not have a uniform shop please email us at email@example.com detailing the reason for the return or exchange. Once you have heard back from us we will confirm next steps of collection and delivery.
Please note all products must be unused in their original saleable condition together with their original packaging, labels and receipt.
If you prefer to post your products to us, we are happy to exchange them for you or refund your money, but please note that the customer or business is responsible for all postage costs incurred in the return and exchange of the product. Please contact us on firstname.lastname@example.org before returning any products by post.
If a product has been incorrectly supplied by Tara Uniforms or if the product is faulty or defective please contact us on email@example.com and we will happily repair or exchange the product for you, as required. The quickest and easiest return/exchange method is to take the incorrect or defective item back to the uniform shop / collection point, but should you wish to post the item to us we will cover all postage costs, if we originally posted your order to you and the postal return has been approved by us. Please note we require returned products to be unused in their original condition together with their original packaging, labels and receipt.
We reserve the right to repair all faulty and defective products in the first instance before considering providing a replacement or refund.
Products damaged as a result of wear and tear, accidents, mishandling or not following garment washing/drying instructions will not be repaired, replaced or refunded. Determination of the reason for damage will be assessed by our suppliers.
Made to measure items and bathers cannot be accepted for return, exchange or refund.