Frequently Asked Questions

Have a few questions while you’re choosing a uniform?  Browse our frequently asked topics below 
to find what you are looking for or get in touch with our team of qualified uniform specialists.

General

We are open from 8.30am – 5pm Monday to Friday. Our address is 1 Hasler Rd, Osborne Park. 

No. However, it would be ideal to make an appointment so we can ensure you have the best customer experience.

We want all our customers to be happy so please return within 30 days and we will be happy to exchange the product for the correct size or give you a refund. 

Please note all products must be unused in their original saleable condition together with their original packaging, labels and receipt.

For more information please visit our Returns and Refunds Policy.

We want all our customers to be happy so please return the garment within 30 days and we will exchange the product or provide a refund.

Please note all products must be unused in their original saleable condition together with their original packaging, labels and receipt.

For more information, please visit our Returns and Refunds Policy.

All uniforms will be delivered to your organisation within 1-2 days and can be collected there.

Deliveries from Tara Uniforms will incur a cost and timing is reliant on third party suppliers like Australia Post.

For more information please visit the Delivery Policy.

School Uniforms

Buying a school uniform does not guarantee your child a place at a school. Please ensure your child’s enrolment application has been approved before buying uniforms.

We are open from 8.30am – 5pm Monday to Friday. Our address is 1 Hasler Rd, Osborne Park. 

No. However, it would be ideal to make an appointment so we can ensure you have the best customer experience.

Each of our shops open at varying times. Please see the information section located in your school page.

When placing your order, change the delivery address to the pick-up persons name and details. The order will then go to the shop with their name and details, but you will still be billed for the order and the invoice will still be sent to your email address. This is useful if you have a child collecting uniforms you have ordered. You can even save multiple delivery addresses to make future orders easier to collect by different people.

The best option is for your child to come into our Osborne Park showroom or the school’s uniform shop and try the uniform item on so they can ensure they are happy with the fit. 

We want all our customers to be happy so please bring the products back to the uniform shop within 30 days and the staff will be happy to exchange the product for the correct size or give you a refund. 

For schools which do not have a uniform shop please email us at sales@tarauniforms.com.au detailing the reason for the return or exchange.

Please note all products must be unused in their original saleable condition together with their original packaging, labels and receipt.

For more information please visit our Returns and Refunds Policy.

We want all our customers to be happy so please return the garment to the uniform shop within 30 days and the staff will be happy to exchange the product or provide a refund. 

For schools which do not have a uniform shop please email us at sales@matrixuniforms.com.au detailing the reason for the return or exchange.

Please note all products must be unused in their original saleable condition together with their original packaging, labels and receipt.

For more information please visit our Returns and Refunds Policy.

All uniforms will be delivered to the Uniform Shop for free usually within 1-2 days and the parents / students can collect from there. 

Deliveries from Tara Uniforms will incur a cost and timing is reliant on third party suppliers like Australia Post.

For more information please visit the Delivery Policy.

Unfortunately we do not sell second hand uniforms, or take second hand uniforms for resale.

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Get in touch today, find out more, or get a free consultation